BIG UPDATE: E-mails between me and Denis Sanders

I wrote an email a few days ago to all million of Catrina's known email addresses, and her husband replied to me. I have already been refunded, which he probably knows.... so I don't know why he's offering to refund me again, probably because they are really that disorganized. At least it's something though. I obviously won't ask him for a second refund. >.<

Edited to quote someone who said how i feel better than I can say it: 
"Due to Catrina's long history of not-quite-ethical business practices, I personally won't be giving her or her husband the benefit of the doubt here. If nothing else, if she's had pneumonia for two months, who did the tow truck company manager see going in and out of her warehouse? Why did she continue to take orders after Bimong told her to desist? Why did she lie about sending out half the Neferti heads, and were they ever cast at all? I'm also really glad you brought up the Supia website issue. I've seen it mentioned before, and couldn't figure out why no one thought it was unethical. After all, if Catrina's had the site active for two years, she must have been renewing the doman name, right? That shows calculated spite, not just forgetfulness. You don't "forget" you have an active website for dolls you don't sell."

I removed the emails for my own reasons. If you need a copy of them for legitimate legal purposes, I will foward them to you! 


-Erin- 

A Half Update

I was really hoping to post a lot today.
I am looking up possibilities for group legal action that can be taken that would be cost efficient against Catrina, certainly this situation is not unrepresented in the online world, and maybe there is a lawyer or someone out there who can help us.

At this point the best thing you can do to help yourself and help other people in this mess is to be diligent about filing your IC3's with the FBI. Not only will this help you, but it will also increase the numbers of reports the IC3 department gets, and numbers are difficult to ignore if they become large enough.

Also if you paid through Paypal with a credit or debit card you can still file a chargeback. The "3 month" Paypal rule only really matters if you pay from your Paypal balance, or an instant transfer from your bank account. PLEASE attempt to contact the bank and credit card company who issued your cards and attempt to file a chargeback by dialing the 1800 number that can be found on the back of your credit or debit card.

For those of you who payed with Paypal balance or other Paypal method not listed above, you can find the customer service number for them in my previous post labeled "IMPORTANT LINKS". At least call and speak to a Paypal representitve and tell them what is going on. They can add a note to Catrina's Paypal account (which other Paypal employees can read) and if enough of you call and report her it's possible they will do something about it, even if the result isn't your money being returned, at least Paypal will be aware that she is taking money from a lot of people.

I hope some of you will find this post helpful...

WARNING ABOUT SUPIA DOLLS/DOLLFAIR

Yujin, owner and creator of Supia dolls has CLOSED ORDERS from her official English website, but the DOLLFAIR website for Supia dolls is still ACCEPTING ORDERS.

*EDIT* 
It has been brought to my attention that Supia's real English website has been up since Spring of 2009, however I'm going to leave this post up because it irks me that Dollfair never bothered to remove their Supia website... AND they also left it to where you can check out and even PAY for a doll that they are no longer suppose to be representing. I "ordered" a doll there 5 minutes ago and it even takes you  to Paypal where you can still send payment to Datatex Media, Dollfair's company. 


I will also leave this up because it is Dollfair's website that comes up first when Googling for Supia dolls, and not the real functioning website. 


Here is the owner's website: www.supiadollz.net
Dollfair's website, which is still taking orders: http://www.supiadolls.com/

Companies Who Are Victims or Extensions of Dollfair

Please be aware! These are the companies that are either run by, or are still working with Dollfair. (There may be one or two more, please contact me if that is the case and I'll add them here!)


PLEASE UNDERSTAND THAT THE ARTISTS WORKING FOR THESE COMPANIES ARE VICTIMS OF CATRINA AND NOT IN ANY WAY GUILTY FOR WHAT HAS HAPPENED.

PLEASE SHOW THEM YOUR LOVE AND SUPPORT!!!! 

I would suggest not ordering from these companies until all has been resolved.

Limhwa - Orders are still placed through Dollfair, please buy with caution.. - www.limhwa.com


Enchantment Doll (Please do not confuse this website with ENCHANTED Doll) This page is owned and operated by Dollfair - www.enchantmentdoll.com


Atelier Nouveau, also owned and operated by Dollfair - http://rainbowstream.com/atnouveau/index.html

My contact with Bimong, trying to contact the creator of Limhwa dolls

(this is a post I posted on DoA on January 7th, 2011, when and if I hear back from Bimong, I will update this post)
--------------------------------------
UPDATED ON January 9th 2011
E-Mail Address for Ms. Jung, Limhwa creator
limhwa1004@paran.com
--------------------------------------


Original Post: 


I wrote to Bimong today about Limhwa because the girl who creates Limhwa dolls actually was his student once. 
The only way to communicate with Limhwa (to my knowledge) is through Dollfair. So I asked Bimong if he could get in touch with the creator of Limhwa and ask her if she is getting orders and money from Dollfair. 

What he said to me was this: Ms. Jung (Limhwa owner) knows about all the problems between Dollfair and him, and also the problems with no refunds being given or dolls produced. However she regretfully still believes what Catrina is saying to her. That it made him sad because Catrina has turned Ms. Jung against him with lies. 

He asked me if Ms. Jung suffered, and if her customers suffered. I told him that the customers were very confused and worried and were afraid that Catrina would hurt them a as badly as the Narin/Neferti/Sleetweath customers. I told him I don't know how Ms. Jung is doing and could he please call her or contact her to tell her what is going on with her customers. 
He seemed alarmed and said to me that he would attempt to contact Ms Jung over the next few days. 


So I'll let you know after he contacts the Limhwa owner, if he is able to talk to her at all.

Helpful Links on Den of Angels, BJD Collectasy

These are some helpful links for people who are struggling with the Dollfair situation and want to keep up, or research further what is going on. I will keep this blog updated as I find out new things as well.


Wiki on Den of Angels, please add yourself if you are apart of this situation and have not added yourself already:
http://www.denofangels.com/doawiki/index.php?title=Narin_Waitlist


Resolution thread, discussion thread, please ONLY POST if you have ordered from a Dollfair based company and are involved in the current issues:
http://www.denofangels.com/forums/showthread.php?403739-Narin-Creative-Dollfair-Waitlist-and-Resolution/page26


BJDCollectasy is an online doll magazine. They are an EXCELLENT source for doll information, and post updates on every company, including the Dollfair mess. Here are the relevant articles they have posted recently:


http://www.bjdcollectasy.com/dollfair/update-dollfair.html


http://www.bjdcollectasy.com/bimong-2/bimong-announcement.html


http://www.bjdcollectasy.com/dollfair/update-dollfair-and-sleetwealth-briar.html

Statements from artists who are warning against Dollfair:

Dollfair has not only robbed from it's customers but also from the artists who work so hard to create dolls we love. I've complied the basics here so that people will be aware that the problem is deep, and severe. 

Anita Collins of Sleetwealth Briar posted: 
http://www.sleetwealth.blogspot.com/

I am Anita Collins creator of Sleetwealth Briar. I am no longer associating with Catrina Sanders of Dollfair/Atelier Nouveau and I would recommend that future buyers not purchase from her. Nor do I recommend artists looking to have their sculpture cast. I am working with a new more reliable resin caster to deliver the elf ear version of Briar. I sent Briar’s elf ear head in August of 2009 and my master was kept.

E-mail from French artist Lillycat to Bimong, original post can be seen here ( http://www.art-bimong.com/board/pop4.php3?ID=9 )

Hi Bimong,

I have saw your difficulty with Dollfair and Catrina and was really sad for you. Dollfair allways lying I learn that unfortunately because they do the same thing with me. May be you know me or my work www.lillycat.net 

If I write you this email today it is because of the last notice you put on your website explaning the situation with Dollfair and Catrina. As I have myself a lot of problem with them I thought that may be you could give me more information about this crazy situation. I didn't knew at all that she wasn't suppose to produce and sell doll from other artist than you.. She never told me about that. I send her my master in January:
http://www.flickr.com/photos/cerised...7623150492033/
http://farm3.static.flickr.com/2756/...85e5b37b_o.jpg

We signed a contract about the sale and production of this doll around march 2010. Since Catrina spend her time lying to make telling thing and doing other. I just don't understand what is going on. No doll has been sale since they get my master. After the problem with you and narae and the story on Den of Angels. I decided to ask her to stop the contract and to send my master back. But since I have no answer from her. As you know making a master is a long
process and I am really afraid I never get it back.... I don't have enought money to pay again a laywer.
Well I know that you can't do anything to help me getting this doll back but if you want to tell my story too may be it could help us both. Catrina is a scammer and I am sure that what she told about you is
lie... Maybe she told you something about my doll ? I am afraid that my master may be destroy or something like
So sad and disapointed about this story
Hope you will read my mail and may be answer.
If we act together with other people who have problems with dollfair it
could help.
Best wishes for your new website and beautiful dolls.
Regards

Rachelle
www.lillycat.net

Bimong's own statement about the situation with Dollfair (original link here: http://www.art-bimong.com/board/pop4.php3?ID=8 )

Dear valued customers,

I would like to clarify things with everbody today.
My 5-year contract with Narin Creative has been terminated as of April, 2010.
The benefit I have been receiving from the contract has been very unfair and it caused me a huge financial damage.
The damage includes both invasion of my copyright and monetary fraudulence.
I had no choice but to sue Narin Creative to regain my rights on April, 2010 and I have won the case in August.
During that time, Dollfair (Catrina) has created a lot of confusion for my customers.
Catrina has paid $4000 to the casting manager whom I work with and I received $2000 from the manager.
Half the money was to be used not only for producing my dolls but also for producing 20 dolls for a French artist.
Catrina has never sent the dolls to the French artist and she suddenly changed her words by saying that the entire money was for producing my dolls.
I have repeteadly told her not to accept orders for my dolls anymore during the legal procedure (from April through August).
To do a favor for Catrina, I allowed her to accept orders only for Neferti Head 30 limited edition, which would be our final business together.
But I could not get a hold of her since August. She simply disappeared.
She promised me to send me the profit of the sales (the conversation via Skype has been saved so I can prove this)
but she did not give me any updates on the progress or payment for weeks thereafter.
The only news I heard about her came from her translator who is now working with me in Korea
I asked Catrina through the translator why she hasn't contacted me and why she hasn't sent me 70% of the profit that she promised.
According to the translator, Catrina could not give me part of the profit from Neferti Head 30 Limited edition.
I got angry and I removed the "limited edition" option of Neferti Head in my website (art-bimong.com).
What is important is that she wasn't keeping her promise with me in the first place.
I never allowed my agent to whom I supply my dolls exclusively to sell dolls made by other artists and Catrina promised me that she would
never sell dolls made by other artists starting from the end of last year.
There are three people who witnessed Catrina making such promise.
I heard from the translator that while I was busy with the legal action that I had taken against Narin Creative,
Catrina was selling and promoting dolls from other company and she was also making a new website for dolls from another artist.
I felt so betrayed by her selfish action and I have came to decision that I would never work with a foreign agent.
I have tried very hard that customers would get their money back- the money which Catrina has been collecting without my approval.
Bu she is still not answering to some of the customers who have not received their money back.
I am getting tons of emails from her customers everyday.
Most of the emails are about people wanting their money back.
I wish I could help them but it's just not possible at the moment.
But if I can get back on track financially, hopefully in the begining of the new year, I am, upon my honor, planning to give them what they deserve.
I have been making dolls for 11 years now and I have tried very hard to raise the value of my name high but my agents or the companies that I worked with have been using me all along because of money.
Since the beginning of the year, I have been returning favor to my fan club members and my customers by introducing new products that I feel proud of.
All those who wish to contact me personally can always do so by coming to my website (art-bimong.com).
I promise that I would help those who have not gotten what they wanted and I will reestablish my impaired reputation.

Bimong